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Call Center Manager

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Call Center Manager

Owned by Mike Elberts (Unlicensed)

Last updated: Jul 27, 2021 by Patrick Hauser (Unlicensed)

Call Center: Overview

NEW Contact Center Dashboard

Call Center Industry Stats

Agent Status Explained

What is Call Center

Getting Started

Connecting to the Call Center

The Agent Dashboard/Taskbar

Accessing the WebAPP from Agent

Making Calls

Calling a Location

Placing Collections Call

Placing Followup Call

Taking Calls

Accepting a Call

Transferring a Call

Utilizing the Call Back feature

Going Inactive

Working with Leads

Using the Neighbors Feature

Adding a new Lead (from button)

Adding a new Lead (from call)

Pull up a Pending Lead Card

Call Center Troubleshooting

Click accept and not connecting

No Audio

Call ringing to computer but not phone

Brought to a blank page

No inactive reasons

Cannot get back to the Queue Screen

Why am I inactive?

Which phone do I connect with?

After Logging out, I am still Listed Active

Why did I disappear from online Agents?

How to make sure the Call Center is performing Optimally on your PC

No "On Call" Bar

Call not transferring

Quick Recovery Guide

Related content

Configure Contact Center Settings

Configure Contact Center Settings

External - CallPotential 2.0 Knowledge Base

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Call Center: Call Detail

Call Center: Call Detail

External - CallPotential 2.0 Knowledge Base

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Call Center - Agent Dashboard

Call Center - Agent Dashboard

External - CallPotential Knowledge Base

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Misc Settings

External - CallPotential Knowledge Base

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