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Call Center Manager

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Call Center Manager

Owned by Mike Elberts (Unlicensed)

Last updated: Jul 27, 2021 by Patrick Hauser (Unlicensed)

Call Center: Overview

NEW Contact Center Dashboard

Call Center Industry Stats

Agent Status Explained

What is Call Center

Getting Started

Connecting to the Call Center

The Agent Dashboard/Taskbar

Accessing the WebAPP from Agent

Making Calls

Calling a Location

Placing Collections Call

Placing Followup Call

Taking Calls

Accepting a Call

Transferring a Call

Utilizing the Call Back feature

Going Inactive

Working with Leads

Using the Neighbors Feature

Adding a new Lead (from button)

Adding a new Lead (from call)

Pull up a Pending Lead Card

Call Center Troubleshooting

Click accept and not connecting

No Audio

Call ringing to computer but not phone

Brought to a blank page

No inactive reasons

Cannot get back to the Queue Screen

Why am I inactive?

Which phone do I connect with?

After Logging out, I am still Listed Active

Why did I disappear from online Agents?

How to make sure the Call Center is performing Optimally on your PC

No "On Call" Bar

Call not transferring

Quick Recovery Guide