Call not transferring
- Mike Elberts (Unlicensed)
- Derek Mannino (Unlicensed)
When you are clicking transfer and it is not working properly
Table of Contents
1. Unable to Transfer the Call
If you are attempting to transfer a call and are unable to, there are a couple of options you are going to want to take:
1. First, try restarting your browser. Log out of the agent interface, and shut down Google Chrome completely. Then, re-launch Google Chrome, re log in, and try to initiate a transfer.
2. If this does not work, try restarting your computer. Google Chrome tends to hold onto a lot of excess information, that won't be cleared until the computer is restarted. This may fix your problem.
If neither of these steps work, please move on to the next step.
2. Contact Support
If you are unable to correct the problem by making changes on your computer, you will want to reach out to CallPotential Support so that they can assist you further. You can reach us at either (1) giving us a call at 877-552-2557, or (2) by using the "Chat Now" button to instant message one of our agents.