Document toolboxDocument toolbox

Call Potential Call Alert Settings

Owned by Jim Hamilton (Unlicensed)
Aug 25, 2022
2 min read

To ensure call alerts sourced from Call Potential can be received consistently on your local machine, please validate the following settings on your machine.


Ensure System Notifications are enabled on your Windows Machine

You can view/change your notification settings at any time from the Settings app.

  1. Select Start  , then select Settings .

  2. Go to System > Notifications.

  3. Ensure that notifications are turned on and all check boxes are checked (see below).


Ensure Focus Assist is turned off on your Windows Machine

You can view/change your focus assist settings at any time from the Settings app.

  1. Select Start  , then select Settings .

  2. Go to System > Focus Assist.

  3. Ensure that Focus Assist is set to off (see below).

Ensure Chrome Notifications are enabled for the Call Potential URL

  1. Open Chrome and click on the three dots in the upper-right corner. Then, select Settings. 

    Opening the Settings page in Google Chrome.

  2. Select Privacy and security on the left, and then click Site Settings.

    Opening up the privacy and security options in settings in Google Chrome.

  3. Scroll down to Permissions and select Notifications.

    Opening up the Chome notifications center within the settings of Google Chrome.
  4. Ensure Default behavior is set to "Sites can ask to send notifications"

5. View Allow section and ensure the Call Potential URL is listed.  If not listed, click the Add button within the Allow section and enter the following site https://sys.callpotential.com