View Page
Document toolbox
Export to Word
Export to PDF
Archive
Page history
View ownership
A
t
tachments (0)
Page Information
View Source
Convert Gliffy Diagrams
Content
CallPotential Guides
Call Center Manager
Page Comparison
Versions Compared
Version
Old Version
14
New Version
Current
Changes made by
Derek Mannino (Unlicensed)
Patrick Hauser (Unlicensed)
Saved on
Dec 10, 2015
Jul 27, 2021
Previous Change: Difference between versions 13 and 14
View Page History
Key
This line was added.
This line was removed.
Formatting was changed.
...
Call Center: Overview
NEW Contact Center Dashboard
Call Center
...
Industry Stats
Agent Status Explained
What is Call Center
Getting Started
Connecting to the Call Center
The Agent Dashboard/Taskbar
Accessing the WebAPP from Agent
...
Making
Calls
...
Calling
a
Location
Placing Collections
Call
...
Placing Followup
Call
Going Inactive
...
Taking
Calls
...
Accepting
a
...
Call
...
Transferring a
Call
...
Utilizing the
Call
Back feature
Going Inactive
Working with Leads
Using the Neighbors Feature
Adding a new Lead (from button)
Adding a new Lead (from call)
Pull up a Pending Lead Card
Call Center Troubleshooting
Click accept and not connecting
No Audio
Call ringing to computer but not phone
Brought to a blank page
No inactive reasons
Cannot get back to the Queue Screen
Why am I inactive?
Which phone do I connect with?
After Logging out, I am still Listed Active
Why did I disappear from online Agents?
How to make sure the Call Center is performing Optimally on your PC
No "On Call" Bar
Call not transferring
Quick Recovery Guide
General
Content
Integrations
{"serverDuration": 648, "requestCorrelationId": "b6f3b31c8c2f417585c2339a15ac964b"}
