Call Center - Quick Look
- Derek Mannino (Unlicensed)
Owned by Derek Mannino (Unlicensed)
Information on the Call Center - Quick Look report
Table of Contents
1. Summary
This report is just a quick live-time overview of activity in your call center. From top to bottom, the rows are as follows:
a. Active Agents - This row refers to the total number of agents that are currently listed as active, and ready to take calls
b. Available Agents - This row refers to the total number of agents that are logged in
c. Calls in Queue - This row refers to the number of calls that are currently awaiting to be answered
d. Longest Queue - This row refers to the total wait time of the customer who waited the longest to be helped
e. Average Queue - This row refers to the average wait time for the customer's call to be answered