Configure Outbound Communication Language
- Patrick Hauser (Unlicensed)
Owned by Patrick Hauser (Unlicensed)
Jun 27, 2022
2 min read
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The purpose of this guide is to explain how locations can customize the language for certain outbound communications in order to best accommodate the needs of the local population.
Access
- (A) People & Places - From your Dashboard, click the People & Places tab.
- (B) Edit - Click to open the corresponding location's settings. Note: Each location will need to be individually updated.
Select the Language - Note: The language will originally be set to English by default.
- (C)Â Non-Editable Communication Language - In the location's Basic Information area, click the dropdown to make a selection. Edits you make here will reflect in the following types of outgoing communication.
- Opt In & Opt Out messages sent via text
- Reservation payment receipts (Text/Email/Print)
- Move-in Receipts (Text/Email/Print)
- Customer payment receipts (Text/Email/Print)
Note: Translations are automatically done for you, there is no need to manually upload anything.
- (D) English - Select this so that only the English version will be sent.
- (E)Â French > English - Select this so that the French message will appear at the top with the translated English message underneath.
- (F)Â English > French - Select this so that the English message will appear at the top with the translated French message underneath.
- (G) Spanish > English - Select this so that the Spanish message will appear at the top with the translated English message underneath.
- (H) English > Spanish - Select this so that the English message will appear at the top with the translated Spanish message underneath.
- (I)Â Finished - Once you've selected the language(s) you want included, click to apply your selection. Note: The change is immediate. There is nothing else you need to do for this to take affect.
