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Accessing reporting & navigating the report structure

Navigating Reports

Lead Management Reports

Call Tracking Reports

Competitors

Ad Performance

Agent Status Report

Agent Transaction

Lead Summary

Call Analytics

Call Center: Call Detail Report

Call Center History Report

Call Center Performance

District Manager Location Snapshot

Rate Adjustment Audit

Call Tracking Order by

Cancellation Reasons

Call Tracking - Call Detail

Lead & Call

Tracking Order by

Calls Metrics

Cancellation Reasons Report

Collection Report

Collection Summary

Competitors

District Manager Location Snapshot

Employee Grade Summary

Employee Usage Report

Lead & Call Trends

Lead Summary Report

Location Grade Summary

Rate Adjustment Audit

Manager and Administrator Email Notifications

Missed Calls

Performance Report

Self and Peer Grade Detail Report

Pay-Per-Click Performance

Move-In Rentals

Call Center Reports

Employee Evaluation Reports

Call Center Performance

Employee Grade Summary

Agent Transaction Summary

Location Grade Summary

Call Center History

Peer/Self Evaluation Summary

Call Center: Call Detail

Missed Calls

Collection Reports

Miscellaneous Reports

Collection Summary

Employee Usage

Call Center Dashboard