Document toolboxDocument toolbox

Call Center Agent - Training Videos


Following are links to videos that are part of the CallPotential training system. To register for the full course, including Q&A sections, please reach out to CallPotential support. Click to chat with support.

Note: If completing the training in the CallPotential system, users will need to be individually registered. The training system is not accessible outside of the US.


Connecting to CallPotential DIY Call Center

Agent Dashboard

Answering Calls

Agent Taskbar

Call Center Help