What is CallPotential?

What CallPotential can do for YOU

Table of Contents

1. Summary

CallPotential is hosted software like the CRM tools larger corporations use. Your staff easily follows proven practices for the sales and rental/booking process. It is used in a stand-alone fashion or integrated with various management software tools to enhance the sales process for site managers. Locations using CallPotential average 25% higher sales conversion ratios than industry averages while reducing advertising expenses 30-50%. CallPotential analytics provide owners with month-to-month and cross-company performance metrics at the touch of a button.

1. Owners & Operators - Get 24/7 visibility into the performance of specific locations, regions or the whole business for mission critical sales and expense status
2. Regional Managers - At the regional/district manager level, evaluation tools, collections activity, and sales progress monitoring allow for more precise management to occur across various chosen parameters
3. Store Managers - Life gets easier and more productive by streamlining the management of leads and your sales process; and evaluation tools that deliver grades on which interactions deliver fair, good, or GREAT results

2. Lead Manager

Lead Manager lets site managers increase their close ratios with a tool to simplify the sales cycle. Today’s consumer can get phone, e-mail and TXT messages customized from your location. Capturing leads and source, recording dialogue, it imparts multi-channel follow up queue, and imparts a proven selling system and 100% accountability.

1. Quickly analyze and adjust to your competitive environment
2. Increase sales conversions by monitoring and following up on every lead
3. Secure the integrity of each manager’s follow up reports
4. Identify underperforming locations and employees through real time success metrics
5. Increase staff efficiency and accountability

3. Collections Manager

Collections Manager delivers the horsepower of professional contact centers and adds your personal touch. Supplies a recorded audit trail for each contact.
Communicates across several channels, and receives payment with or without assistance from your staff.

1. Control the frequency of late rent interactions
2. Penetrate ALL your delinquency 100% of the time
3. Keep relationships strong with the appropriate sense of urgency
4. Multiple channels drive response: live phone, personal e-mail, or TXT

4. Marketing Manager

Basing your advertising on how many times the phone rings is not enough. Marketing Manager automatically identifies unproductive ads to help you maximize the effectiveness of your ad budget. With true cost per call, cost per lead, and cost per sale metrics you’ll have the data to make the right decision.

1. Identify top and bottom performing ads
2. Determine actual cost per call, per lead, and per sale - ROI for all ads
3. Instantly access data on competitive threats and advertising opportunities

5. Performance Manager

Performance Manager delivers a systematic tool that simplifies coaching to bottom performers and replicating what is done by your superstars. Monitoring real-world interactions tests your scripts and lets supervisors easily select what calls they choose to evaluate.

1. Identify top and bottom performers to better target training
2. Provide feedback consistently and easily
3. Encourage healthy competition with the “Call of Fame” club
4. Evaluate and compare employees across time and companies

6. Call Center Manager

Call Center Manager offers you all the tools you need to house your own DIY Call Center! There is no need for any added infrastructure; our software will allow your best managers to take calls automatically recognized as new leads, all from logging in to the Agent Interface.

1. Automatically identify new leads and have them sent to a sales specialist
2. Take rollover calls from your facilities if the manager cannot get to the phone
3. Customize call routing for calls that come into your facility, even by tracking number