Quick Recovery Guide
- Derek Mannino (Unlicensed)
Fix your Call Center problems in a bind!
Table of Contents
1. Refresh your Browser
Want to troubleshoot a problem you are experiencing yourself, and get back up and running in no time? This guide will assist you in doing just that!
The first thing you're going to want to try is simply refreshing your browser. This will reset all of your connections into the CallPotential system and should reestablish a connection. First, you'll want to click the refresh button at the top left corner of the screen (1), and then, click the "Reload this Page" button (2) when the window pops up.
2. Re-Open Google Chrome
If refreshing does not do the trick, you may want to close Google Chrome and re open it. This will require you to close ALL Google Chrome windows, not just the CallPotential window. Once you have completely closed out of Chrome, navigate back to http://app.callpotential.com and log back into the application.
3. Restart your Computer
If, after re opening Google Chrome, the application is still having issues, you are going to want to restart your computer. In order to do this, you'll have to click the start menu button (1), and then click power (2). You will then have the option to restart the computer. After the computer boots back up, try logging back into the application and testing it out.
4. Login to Failover Servers
If you are still not able to login to the system try logging into our backup system at https://sys.callpotential.com/ (1)
You will be able to use the same login and password to access your account. Calls should automatically present at your new system.
5. Contact Support
As a last resort, if you are still experiencing issues, the best thing to do is to reach out to support and get help from our Tech team. You can reach support by giving us a call at 877-552-2557 (1), or by using the "Chat now" button (2) at the bottom right corner of the screen. Additionally, you can shoot an email to support@callpotential.com to get some assistance.
The more information you have, the better! So please try and get some information like the customer's phone number, the location they called, the date/time of the call, and any screenshots (if you have them), so that our support team can better help you!