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Created by Mike Elberts, last modified by Derek Mannino (Unlicensed) on Oct 07, 2015

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CallPotential Reporting: An in-depth explanation on what each report gives you

C all Tracking Reports

Traffic Snapshot

Order By Report

L ead Management Reports

O rder By Report

C ompetitor Report

F ollow Up Summary

C all & Lead Trends

E mployee Closing Ratio

Lead Detail Report

Rate Adjustment Audit Report

Employee Evaluation Reports

Employee Grade Summary

Employee Grade Detail

Location Grade Summary

Location Grade Detail

Employee Self And Peer Grade Detail

C ollections Reports

Collection Detail Report

Collection Summary Report

Miscellaneous Reports

Employee Usage Report

Call Center Reports

Call Center - Agent Dashboard

Call Center - Agent Report

Call Center - Call Analysis Report

Call Center - Call Detail

Call Center - Performance

Call Center - Queue Time

Call Center - Quick Look

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