Note
Italicized terms represent clickable icons on the specific screen being discussed.
Terms in blue are links to additional information about the described functionality.
Reference Columns
(A) Sr No - Indicates the item's serial number.
(B) Employee - Indicates the specific employee that has graded calls. By clicking the employee’s name, you will be brought to the Employee Grade Detail Report. Note: Click the 3 rows of lines to filter this column.
Data Columns
(C) # Grades - The total number of graded employee calls.
(D) Avg Grade - The average grade from all employee graded calls. Note: Click the 3 rows of lines to filter this column.
(E) Grade Columns - Provides more detailed grade breakdown information for each employee.
