What's New

2025

January 14, 2025

Canadian Address Support
storEDGE FMS users now have the ability to add a Canadian province to the lead script card. Canadian addresses are saved and transferred to storEDGE FMS when saving and moving in leads. The Canadian province configuration is enabled with the Text Box feature within the Script Card Designer. See Editing Script/Lead Interaction Card for more information.

2024

December 18 2024

Lead and Tenant Sync Optimization
We improved the data sync time between storEDGE and Storable CRM (CallPotential) to improve the conversion of your leads to customers. Now, when specific lead or tenant data changes occur within storEDGE, such as a new reservation, lead move-in, or lead cancellation, the data is available within seconds in CallPotential.

Updated PDF Receipts
We’ve enhanced Storable CRM (CallPotential) receipts with comprehensive, transparent payment information. When your customers are sent a receipt through e-mail or text, they receive a PDF link that breaks down all their charges. Instead of a basic HTML webpage format, CallPotential pulls the receipt directly from storEDGE and presents the data in a PDF file, so your customers get a consistent look into charges regardless of which system sends the receipt. Here’s an example of the new receipt:

October 8 2024

Auto Collection Call Recording

We resolved an issue that prevented auto-collection calls from being recorded by tenants’ voicemail systems.

September 2024

Agent Queue Prioritization

With Agent Queue Prioritization enabled, you can assign priority for inbound calls and callbacks to any or all call center agents. Calls will be presented to agents based on their priority number (1 = prioritized first, 5 = prioritized last). Agent Queue Prioritization works for Creating Call Queues and Editing Call Queues.

August 2024

Move-in Enhancements for users on SiteLink FMS

Enhanced Move-In experience for users on SiteLink FMS, including updated Text Permission and Lead Note functionality. CallPotential has built a new, improved save process for new leads. Text Permission is now part of the lead and is a required field in the interaction card. For Lead Notes, the Add button is disabled for new leads; one note is available. For existing leads, there’s no change and users will still be able to add multiple notes. See Creating a New Lead from a Walk-In, Creating a New Lead from an (Unrecognized) Inbound Phone Call, and Creating a New Lead from an Existing Customer for updates.

May 2024

Move-in Enhancements for users on storEDGE FMS

Enhanced Move-In experience for users on storEDGE FMS, including updated Text Permission and Lead Note functionality. CallPotential has built a new, improved save process for new leads. Text Permission is now part of the lead and is a required field in the interaction card. For Lead Notes, the Add button is disabled for new leads; one note is available. For existing leads, there’s no change and users will still be able to add multiple notes. See Creating a New Lead from a Walk-In, Creating a New Lead from an (Unrecognized) Inbound Phone Call, and Creating a New Lead from an Existing Customer for updates.

2023