Using the Hold Feature

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This guide explains how Agents can place calls on hold. While on hold, both sides will hear music play.

Note

Italicized terms represent clickable icons on the specific screen being discussed.

Location - Note: Hold is only available while you are logged in as an Agent and on a call.

• (A) Hold - Click to place a call on hold. Note: The icon will turn red when there is a call holding.

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• (B) Resume Call - Click to end the hold and return to the call.

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