What's New

2024

Agent Queue Prioritization

With Agent Queue Prioritization enabled, you can assign priority for inbound calls and callbacks to any or all call center agents. Calls will be presented to agents based on their priority number (1 = prioritized first, 5 = prioritized last). Agent Queue Prioritization works for Creating Call Queues and Editing Call Queues.

Move-in Enhancements for users on SiteLink FMS

Enhanced Move-In experience for users on SiteLink FMS, including updated Text Permission and Lead Note functionality. CallPotential has built a new, improved save process for new leads. Text Permission is now part of the lead and is a required field in the interaction card. For Lead Notes, the Add button is disabled for new leads; one note is available. For existing leads, there’s no change and users will still be able to add multiple notes. See Creating a New Lead from a Walk-In, Creating a New Lead from an (Unrecognized) Inbound Phone Call, and Creating a New Lead from an Existing Customer for updates.

Move-in Enhancements for users on storEDGE FMS

Enhanced Move-In experience for users on storEDGE FMS, including updated Text Permission and Lead Note functionality. CallPotential has built a new, improved save process for new leads. Text Permission is now part of the lead and is a required field in the interaction card. For Lead Notes, the Add button is disabled for new leads; one note is available. For existing leads, there’s no change and users will still be able to add multiple notes. See Creating a New Lead from a Walk-In, Creating a New Lead from an (Unrecognized) Inbound Phone Call, and Creating a New Lead from an Existing Customer for updates.