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RETURN TO THE MAIN SUPPORT PAGE

The purpose of this guide is to explain what call types are available and what they mean.

Inbound Call Types

inbound

A call that is inbound and not marked as a Lead/Customer/Other

inbound_autopay

A call that is inbound, that went into the Pay By Phone system

inbound_cleared

A call that was cleared out from the unprocessed list by request to CP

inbound_collection

A call that is inbound, into the collections tracking number(s)

inbound_customer

A call that is inbound, that was marked as a Customer

inbound_lead

A call that is inbound, that was marked as a Lead

inbound_lead_payment

A call that is inbound, that was marked as a Lead, and the reservation payment window was opened.

inbound_payment

A call that is inbound, that was marked as a Customer, and the payment window accessed

inbound_nolead_xxx

A call that is inbound, that was marked as "Other". This can have custom reasons after the "nolead" denomination

inbound_nolead_hangup_cust_sys

A system set status wherein a caller hangs up prior to answering the call in the call center


Outbound Call Types

outbound

An outbound call to a number that is neither associated with a lead or tenant typically initiated using the dialpad through the Agent interface

outbound_followup

An outbound call to a number associated with a lead, normally initiated through the start call button on the lead interaction card

outbound_callback

An outbound call to a caller that is from a callback request

outbound_collection

An outbound call to a Customer

outbound_payment

An outbound call to a Customer, where the payment window was accessed

outbound_lead_payment

An outbound call to a Lead, where the payment window was accessed


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