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RETURN TO THE MAIN SUPPORT PAGE


The purpose of this guide is to explain how your internal IT personnel can allow the DataDog application to run in your browser so it can check for any issues in CallPotential and troubleshoot possible solutions.


Note: DataDog will not run while a user is using an incognito window.

Step 1

Disable your browser's ad blocker. Google's ad blocker can be disabled by completing these steps.


Step 2

Network Rule / VPN

https://*.browser-intake-datadoghq.com

https://www.datadoghq-browser-agent.com


Step 3

Allow Cookies

_dd_s

dd_site_test_*

dd_cookie_test_*


Click here for further DataDog troubleshooting.


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