Note
Italicized terms represent clickable icons on the specific screen being discussed.
Terms in blue are links to additional information about the described functionality.
Access - Begin by opening the customer card for whom you would like to enter a payment
(A) Pay icon - Click to open the payment window. If the tenant has multiple units, you can enter a payment for an individual unit or multiple units at once.
Enter payment information
By default, if a tenant is delinquent, their current balance due will be reflected. Both delinquent tenants and those without an outstanding balance, can also prepay future months of rent.
(B) Pre-pay months dropdown - (optional) Select the number of months the Customer would like to pre-pay. If only paying the current outstanding balance, leave this as zero.
(C) Enter Amount - This field will automatically display any past due balance (and pre-pay amount if selected). You do have the ability to enter a lower amount to process a partial payment. Please be sure to adhere to any company policies regarding partial payments.
(D) Convenience fee checkbox - If your company charges a fee for manually entered payments, this will be display here. You do have the ability to uncheck this box to remove any fees but should follow your company's policies related to waiving this fee.
(E) Details - Click to access the Amount Due Details window and a breakdown of charges due.
(F) Payment Method dropdown - Click to select the method of payment. Options include Credit/Debit Card, Check or Cash. If the Customer is paying via check, you will need to provide the check number.
(G) Previous Card dropdown (available if paying via Credit/Debit card)) - Click to access a previously used card if requested by the Customer. For previous cards, the first 12 digits are masked while the last 4 digits are visible.
(H) Customer/Payment information (available if paying via Credit/Debit card) - Enter all applicable payment information.
(I) Automatic Payment checkbox - Ask the customer is they would like to enroll to Automatic Payments. If they agree, check this box. Note: Autopay enrollment may not be an option depending on your management settings.
Submit payment
(J) Pay icon - Click to submit payment.
Confirm Automatic Payments
(K) Continue - If you checked the Automatic Payment box, you will see this pop-up window confirming that you wish to enroll the tenant in Auto Pay. If you did not wish to enroll then, click the Decline box. Otherwise, confirm their enrollment by leaving the Enroll box check and click Continue.
Receipt Options - after processing the payment you see a notice that the payment is complete and have several options to provide a payment receipt
(L) Text - Click to text a copy of the receipt. The customer's phone number will auto populate from their account. Confirm this is where they would like the text sent or enter another preferred number to send the receipt. Click Send.
(M) Email - Click to Email a copy of the receipt. The customer's email will auto populate from their account. Confirm this is where they would like the email sent or enter another preferred email to send the receipt. Click Send.
(N) Print - Click to print a paper receipt.
