CallPotential offers many ways to get help and have your questions answered. This guide explains the different help options and where to find them.
Note
Italicized terms represent clickable icons on the specific screen being discussed.
Note: If you are having trouble accessing the Help icon from our application, you can open a chat directly from our website.
Access
(A) ? - From any page with CallPotential, click to access available Support options.
Options
(B) Support Guides - Click to access CallPotential's on-line support documentation. This is a self-service option that allows you to search keywords to get specific, targeted assistance.
(C) Email Us - Click to automatically open a pre-addressed email directed to CallPotential Support agents. This option is best used for questions or requests that do not require immediate assistance.
(D) Chat with Us - Click to chat with a live Support agent for immediate assistance. This chat option allows our agents to remote into your screen; if necessary, to better assist you.
- (E) Name & Email - You'll be asked to enter your name and email address before starting the chat.
- (F) Paperclip - Once connected with a Support agent, you are able to attach a screenshot by clicking on the paperclip.
- (G) Minimize - Click to minimize the chat window.
- (H) End Chat - Click the X to close the window once you've finished the chat.
Additional Help - Click to access additional Support options.
(I) Training - Provides direct access to CallPotential's on-line training site. Email or chat Support if you don't know your login or need to be registered for courses.
(J) Phone - Click to access CallPotential's toll-free Support number and speak with an Agent.
