This report provides information for all the calls that came through a location's tracked lines.
Note
Italicized terms represent clickable icons on the specific screen being discussed.
Terms in blue are links to additional information about the described functionality.
Report date ranges that include current or future dates will have incomplete data due to when reports are refreshed. We strongly recommend selecting a date range that only includes past dates when selecting a date range.
- (A) Call ID - The call's unique identification.
(B) Date/Time - The date and time that the call came in.
(C) Type - The type of call that came in (Lead, Customer, Other) as designated after the call was dispositioned.
(D) Status - What happened with the call (Answered, Hung up, Abandoned).
- (E) Location - The Location that was called into.
- (F) Employee - The employee who answered the call.
- (G)Name - The name of the person who called in.
- (H) Customer Number - The phone number that was used to call in.
- (I) Ad Source - The name of the Ad Source that the call came in on as designated by the tracking number called.
- (J) Tracking # - The tracking number that was used to call.
- (K) Duration - The length of the call.
- (L) Queue Time - The amount of time the caller was on hold.
- (M) Recording - Click Play in the column to listen to a recording of the call.
- (N) Grade - Indicates if the call was graded. "U" indicates an ungraded call.
