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Note

Italicized terms represent clickable icons on the specific screen being discussed.

Terms in blue are links to additional information about the described functionality. 

You must be signed in as an Administrator to access the Settings icon and archive or unarchive a call route.

Access

  • (A) Settings icon - Click to access all available administrative settings.


  • (B) Call Routes - Click to access the full list of Active and Archived call routes.



Archive Route(s) - Note: Multiple call routes can be archived at once.

  • Select Route - Click the (C) select checkbox for the route you wish to archive. Click the (D) multi-select checkbox to select all routes at once. Note: It is not possible to archive a call route while it is currently associated with a location or tracking number or while marked as the default route.
  • (E) Archive icon - Click to archive the selected route(s). This becomes enabled once a route(s) is selected.



Unarchive Route(s) - Note: Multiple call routes can be unarchived at once.

  • (F) Archived - Upon clicking (B) Call Routes, the list will default to Active call routes. Click to show only Archived call routes.
  • Select Route - Click the (C) select checkbox for the route you wish to unarchive. Click the (D) multi-select checkbox to select all routes at once.
  • (G) Unarchive - Click to unarchive the selected route(s). This becomes enabled once a route(s) is selected.



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