Note
Italicized terms represent clickable icons on the specific screen being discussed.
Terms in blue are links to additional information about the described functionality.
Sr No & Location
- (A) Sr No - Indicates the item serial number.
- (B) Location - Locations associated with your account with all the subsequent data to the right specific to that Location.
Inbound columns (per facility)
- (C) Total - The total number of calls.
- (D) Answered - The total number of calls that were answered at any point in your call routing.
- (E) Not Answered - The total number of calls that were not answered at any point in your call routing.
- (F) Leads - The total number of calls from Leads.
- (G) Customer - The total number of calls from Customers.
- (H) Collection - The total number of calls that came into the collection line.
- (I) Other - The total number of calls dismissed as Other.
Outbound columns (per facility)
- (J) Total - The total number of outbound calls.
- (K) Follow up - The total number of follow up calls.
- (L) Collection - The total number of collection calls.
