This report provides an overview of calls that came into your location(s).
Note
Italicized terms represent clickable icons on the specific screen being discussed.
Terms in blue are links to additional information about the described functionality.
Report date ranges that include current or future dates will have incomplete data due to when reports are refreshed. We strongly recommend selecting a date range that only includes past dates.
Lead Trends
- (A) Location - Every location associated with your account.
- (B) Month(s) - The month associated with the year selected in your filter.
- (C) Leads - The number of Leads that have been created per facility.
- (D) Rented - The number of rented Leads.
- (E) Expired - The number of Leads that are no longer active (i.e. cancelled).
- (F) Followups - The number of Follow-ups completed for all Leads.
- (G) Cancelled - Manual - The number of manually cancelled Leads.
- (H) Cancelled - Other - The number of automatically cancelled Leads.
- (I) Conv % - The Lead closing percentage as calculated by the total Leads divided by the number of Leads rented.
Call Trends
- (J) Location - These are locations that are listed on your account. Information listed to the right applies specifically to that location.
- (K) Month(s) - The current year listed with data specific to each month.
- (L) Calls - The number of inbound calls per facility.
- (M) Calls - Non Collection - The number of total non-collection calls that have been received.
