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a. Location - This column lists each of the locations on your account. By clicking the locations name, you will be brought to the Collection Detail Report for the selected location
3. Next several columns
The next several columns will give you a breakdown on what events were completed for all your tenants. The columns, from left to right, are as follows:
a. SMS - The total number of texts sent out to delinquent tenants
b. Email - The total number of e-mails sent out to delinquent tenants
c. Calls-Auto - The total number of automatic calls that went out to delinquent tenants
d. Person - The total number of times the customer answered the phone on auto collections calls
e. No Answer - The total number of times the customer did not answer the phone on auto collections calls
f. Calls-Manual - The total number of calls completed by the manager on site
g. Avg Duration - The average duration of the live calls (in seconds)
4. Next several columns (continued)
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