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RETURN TO THE MAIN SUPPORT PAGE

The purpose of this guide is to explain how to check your internet speed, both for downloading and uploading information. Having adequate internet speed is vital for CallPotential to successfully operate. Our Support team may ask for these test results before beginning to troubleshoot any issues. You may also refer to this guide to review our recommended internet speed after testing your connection.

Note

Italicized terms represent clickable icons on the specific screen being discussed.

Access

Speed

the Test

  • (A)

    Enter Website

     Website - Open

    Google

    Chrome and enter 

    http

    https://www.speedtest.net into the address field.

     You

    You may also click

    the above

    this link to go directly

    access the website

    there.

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Run

Speed

the Test

  • (B)GO - Click

    GO

    to run the speed test.

Results - Results can be included directly in the email or you may also copy and paste the link into the email.
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Email the Results

  • (C) Results - Collect Ping, Download, &

    Update

    Upload data results and email

    to CallPotential support at 

    them to support@callpotential.com or chat Customer Support.

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