Note
CallPotential allows a call center Agent to change inactive status' without needing to become active in the process:
The agent status button is location in the top center of your agent dashboard screen.
A green circle indicates you are currently Inactive and no calls will be presented to you. The arrow inside the circle represents a play/start button where you select to update your status to either ready or an alternative inactive reason.
A red circle indicates you are currently Active and ready to receive calls. The symbol inside the red circle represents a pause button where you select to change to an inactive status and pause any incoming calls.
Access
- (A) Status Button - While in an inactive status, click Click to open the Select a Status popup and select a new status from available inactive options.
Change Status
- (B) Status dropdown - Click to access the list of available status options.
Ready will put you to an Active status and you will begin receiving calls.
All other options will put you in an Inactive status and no calls will be presented to you.
- Change Status - Select the new (C) inactive status status you wish to enter.
- (D) Continue - Click to apply the your newly selected inactive status.
- (E) Updated Status - The new inactive status is now reflected.
