Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

How to create a lead when an existing tenant wants to add a second unit

Instructions

...

1. Click the '+' sign to start a new

...

Lead.

...

Image Added


2. When the screen populates, select Find Lead in the upper right corner

...

.

...

Image Added


3. In the Search box, change Type

...

to Customers and in the Customer Name field, enter the existing

...

Customer’s name and click Search.  When the name appears in the list below, click the blue Select

...

.

...

Image Added


4. Select New Lead when asked if you’d like to create a New Lead

...

.

...

Image Added


5. The new Lead card will then populate with the current

...

Filter by label (Content by label)
showLabelsfalse
max5
spacescom.atlassian.confluence.content.render.xhtml.model.resource.identifiers.SpaceResourceIdentifier@104da
showSpacefalse
sortmodified
reversetrue
typepage
cqllabel in ( "new" , "existing_tenant" , "lead" ) and type = "page" and space = "CKB"
labelsexisting_tenant new lead

...

hiddentrue

...

Customer’s contact info.  Update all other required details in the lead card (date needed, source, inquiry type, etc.) and save the lead. This new lead will now be linked to the existing tenant account.

Image Added