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RETURN TO THE MAIN SUPPORT PAGE

This report provides a list of grades your location(s) received on their calls.

Note

Italicized terms represent clickable icons on the specific screen being discussed.

Terms in blue are links to additional information about the described functionality.

Reference Columns

  • (A) Sr No - Indicates the item’s serial number.

    • Report date ranges that include current or future dates will have incomplete data due to when reports are refreshed. We strongly recommend selecting a date range that only includes past dates.

    • (A)Location - Indicates each location that has graded calls. By clicking the location name, you will be brought to the Location Grade Detail report where you will be able to view each call by clicking the letter grade next to each call.

    Data Columns

    • (

      C

      B)# Grades - Indicates the total number of

      calls that were

      graded visits at a

      particular facility

      location.

    • (

      D

      C) Avg

      Score

      Grade - Indicates the average score at a

      particular facility

      location.

    • (

      E

      D) Grade Columns - Provides more detailed grade breakdown information for each location.

    Image Added