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2024
September 2024
Agent Queue Prioritization
With Agent Queue Prioritization enabled, you can assign priority for inbound calls and callbacks to any or all call center agents. Calls will be presented to agents based on their priority number (1 = prioritized first, 5 = prioritized last). Agent Queue Prioritization works for Creating Call Queues and Editing Call Queues.
August 2024
Move-in Enhancements for users on SiteLink FMS
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