Information on the Call Center - Call Analysis Report
Table of Contents
Table of Contents
1. Summary
This report gives you a look into all the calls that come into the call center. With all of our reports, you are able to download the file to view in your spreadsheet editor, or email the report to whatever email you wish to send it to.
2. First several columns
These first columns will give you some insight on when the call came in, and what happened the the call. Each column, from left to right, is as follows:
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Note
Italicized terms represent clickable icons on the specific screen being discussed.
Access
Report Structure
Report Data
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The next several columns will give you some additional information about the call. They are as follows:
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