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This report will give you insight into the collections calls/texts/emails, within the given date range, that are completed by your facilities. With all reports, you will be able to download the CSV transcript or email it.
2. First
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The first two columns will give you insight on the location and it's delinquent tenants. The columns, from left to right, are as follows:
column
a. Location - This column lists each of the locations on your account. By clicking the locations name, you will be brought to the Collection Detail Report for the selected locationb. # Past Due - This column lists the total number of tenants that are currently past due at each location
3. Next several columns
The next several columns will give you a breakdown on what events were completed for all your tenants. The columns, from left to right, are as follows:
a. Total SMS - The total number of texts sent out to delinquent tenants
b. Total E-mail Email - The total number of e-mails sent out to delinquent tenants
c. Total Calls-Auto Calls - The total number of automatic calls that went out to delinquent tenants
d. Person - The total number of times the customer answered the phone on auto collections calls
e. No Answer - The total number of times the customer did not answer the phone on auto collections calls
f. Total Live Calls-Manual - The total number of calls completed by the manager on site
g. Avg Duration - The average duration of the live calls
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The next several columns will give you a breakdown on what events were completed and what events were not completed for all your tenants. The columns, from left to right, are as follows:
a. Avg Outstanding Collections - The average number of collections events that still need to be completed by the manager across the month
b. Error - The number of collections events that did not go out due to an error. You can click on the number in this column to view a reason report for these event errors
c. Completed - The total number of collections events that were completed
d. Avg Days - The average number of days from appearing on the list, that it takes the manager for the event to be completed
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a. # Excluded - The total number of events that did not go out due to exclusion. By clicking the number in this column, a reason report will pop up that lists excluded events
b. Paid - The total number of payments made through CallPotential
c. $ Collected - The total dollars collected, per location, in the given date range
d. # Collection Calls - The total Call-Inbound - The total number of inbound calls as a result of collection actionsactions
ec. # Skipped Steps Skipped - The total number of steps that were skipped due to "Promise to Pay" delay. By clicking the number in this column, a reason report will pop up that lists all skipped eventsevents
d. Payments - The total number of payments made through CallPotential
e. $ Paid - The total dollars collected, per location, in the given date range
f. # of Autopayers Autopay - The total number of customers who enrolled in autopay through CallPotential