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This column refers to the number of leads, in the given date range, that have been lost (ie: cancelled).
7. Follow Up Columns
This column refers to the number of the given leads that were followed up with, using various methods. Each sub-column is as follows:
- Unique - The total of unique leads that were followed up with at least once
- Total - The total follow ups completed
- Manual - The total follow ups that were done manually by the manager
- Auto - The total follow ups that were done automatically by the system
- Delayed - The total follow ups that were delayed and did not go out
- Time to First - The average time to complete the first manual follow up event compared to the time it was scheduled to be completed. Time format: DD:HH:MM
8. Closing % Column
This column is the percentage of your total leads that have rented. Formula: Rented/Total Leads
9. Detailed View
After clicking on one of your locations, you will load a detailed view of all the leads in your system. You can download or email this detailed view as well.
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