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Table of Contents
1. Summary
This report will give you insight into the collections calls/texts/emails, within the given date range, that are completed by your facilities. With all reports, you will be able to download the CSV transcript or email it.
2. First two columns
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The first two columns will give you insight on the location and it's delinquent tenants. The columns, from left to right, are as follows:
a. Location - This column lists each of the locations on your account. By clicking the locations name, you will be brought to the Collection Detail Report for the selected location
b. # Past Due - This column lists the total number of tenants that are currently past due at each location
3. Next several columns
The next several columns will give you a breakdown on what events were completed for all your tenants. The columns, from left to right, are as follows:
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4. Next several columns (continued)
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The next several columns will give you a breakdown on what events were completed and what events were not completed for all your tenants. The columns, from left to right, are as follows:
a. Outstanding Collections - The average number of collections events that still need to be completed by the manager across the month
b. Error - The number of collections events that did not go out due to an error. You can click on the number in this column to view a reason report for these event errors
c. Completed - The total number of collections events that were completed
d. Avg Days - The average number of days from appearing on the list, that it takes the manager for the event to be completed
5. Final columns
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The final columns will give you a breakdown on what events were excluded, paid, and enrolled in auto-payment. The columns, from left to right, are as follows:
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