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RETURN TO THE MAIN SUPPORT PAGE
The purpose of this guide is to explain what call types are available and what they mean.
Inbound Call Types
inbound
A call that is inbound and not marked as a Lead/Customer/Other
inbound_autopay
A call that is inbound, that went into the Pay By Phone system
inbound_cleared
A call that was cleared out from the unprocessed list by request to CP
inbound_collection
A call that is inbound, into the collections tracking number(s)
inbound_customer
A call that is inbound, that was marked as a Customer
inbound_lead
A call that is inbound, that was marked as a Lead
inbound_lead_payment
A call that is inbound, that was marked as a Lead, and the reservation payment window was opened.
inbound_payment
A call that is inbound, that was marked as a Customer, and the payment window accessed
inbound_nolead_xxx
A call that is inbound, that was marked as "Other". This can have custom reasons after the "nolead" denomination
inbound_nolead_hangup_cust_sys
A system set status wherein a caller hangs up prior to answering the call in the call center
Outbound Call Types
outbound
An outbound call to a Leadnumber that is neither associated with a lead or tenant typically initiated using the dialpad through the Agent interface
outbound_followup
An outbound call to a Lead that is a scheduled followup callnumber associated with a lead, normally initiated through the start call button on the lead interaction card
outbound_callback
An outbound call to a caller that is from a callback request
outbound_collection
An outbound call to a Customer
outbound_payment
An outbound call to a Customer, where the payment window was accessed
outbound_lead_payment
An outbound call to a Lead, where the payment window was accessed