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Note

Italicized terms represent clickable icons on the specific screen being discussed.

Terms in blue are links to additional information about the described functionality.

Reference Columns

  • (A) Sr No - Indicates the item serial number.

  • (B) Employee - Indicates the specific employee that has graded calls. By clicking the employee’s name, you will be brought to the Employee Grade Detail Report.



Data Columns

  • (C) # Grades - The total number of graded employee calls.

  • (D) Avg Grade - The average grade from all employee graded calls.

  • (E) Grade Columns - Provides more detailed grade breakdown information for each employee.