Note
Italicized terms represent clickable icons on the specific screen being discussed.
Terms in blue are links to additional information about the described functionality.
Sr No & Location
(A) Sr No - Indicates the item serial number.
(B) Location - Locations associated with your account with all the subsequent data to the right specific to that Location.
Inbound columns (per facility)
(C) Total - The total number of calls.
(D) Answered - The total number of calls that were answered at any point in your call routing.
(E) Not Answered - The total number of calls that were not answered at any point in your call routing.
(F) Leads - The total number of calls from Leads.
(G) Customer - The total number of calls from Customers.
(H) Collection - The total number of calls that came into the collection line.
(I) Other - The total number of calls dismissed as Other.
Outbound columns (per facility)
(J) Total - The total number of outbound calls.
(K) Follow up - The total number of follow up calls.
(L) Collection - The total number of collection calls.
