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Note

Italicized terms represent clickable icons on the specific screen being discussed.


Access

(A) ? - From any page with CallPotential, click to access available Support options.



Options

(B) Support Guides - Click to access CallPotential's on-line support documentation. This is a self-service option that allows you to search keywords to get specific, targeted assistance.

(C) Email - Click to automatically open a pre-addressed email directed to CallPotential Support agents.

(D) Chat with Us - Allows you to chat with a live Support agent for immediate assistance. You'll be asked to enter your name and email address before starting the chat. Once connected with a Support agent, you are able to attach and send a screenshot.



Additional Help

(E) Training - Provides direct access to CallPotential's on-line training site. Email or chat Support if you don't know your login or need to be registered for courses.

(F) Phone - Click to access CallPotential's toll-free Support number and speak with an Agent.



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