PURPOSE
Note
Italicized terms represent clickable icons on the specific screen being discussed.
Terms in blue are links to additional information about the described functionality.
- (A) Call ID - The call's unique identification.
(B) Date/Time - The date and time that the call came in.
(C) Type - The type of call that came in (Lead, Customer, Other) as designated after the call was dispositioned.
(D) Status - What happened with the call (Answered, Hung up, Abandoned).
- (E) Location - The Location that was called into.
- (F) Employee - The employee who answered the call.
- (G)Name - The name of the person who called in.
- (H) Customer Number - The phone number that was used to call in.
- (I) Ad Source - The name of the Ad Source that the call came in on as designated by the tracking number called.
- (J) Tracking # - The tracking number that was used to call.
- (K) Duration - The length of the call.
- (L) Queue Time - The amount of time the caller was on hold.
- (M) Recording - Click Play in the column to listen to a recording of the call.
- (N) Grade - Indicates if the call was graded. "U" indicates an ungraded call.
