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Note

CallPotential allows a call center Agent to change inactive status' without needing to become active in the process.

Access

  • (A) Status Button - While in an inactive status, click to open the Select a Status popup and select from available inactive options.


Change Status

  • (B) Status dropdown - Click to access the list of available status options.

  • Change Status - Select the new (C) inactive status you wish to enter.

  • (D) Continue - Click to apply the newly selected inactive status.

  • (E) Updated Status - The new inactive status is now reflected. 


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