How to add a new employee
Table of Contents
1. Log in to the WebAPP
In order to create a new employee, you will first have to log into the WebAPP. You can access the WebAPP at http://app.callpotential.com
2. People & Places Tab
After logging in, you will want to select the People & Places tab, and then the Employees sub-tab. This will take you to your employee list.
3. New Employee
To create an entirely new employee, simply click the "New Employee" button. This will take you to a blank card you can fill out with your employees information.
4. Fill out the Card
After the blank employee card loads, you will want to fill out the card with the employees information. This will include the employee's first name, last name, phone number, and a unique email address that they will log in with. Additionally, you will want to select the location(s) that the employee will be working at.
Note: By default, the newly created employee will be under the role "employee", which has the most limited rights. There are a few different roles you can use to provide the employee with the appropriate amount of rights:
a. Manager - this role is typically assigned for District or Regional Managers. This role will be able to create new employees, and have additional rights to grading. In order to create them, just click the "manager" tab on the "Role Assignment" box, and add the locations that the manager will manage.
b. Administrator - this role will have full access to the WebAPP, including the advanced dashboard. Keep in mind, if you set these users rights as an administrator, they will have the same rights as you do!
c. Agent - this role is for the Call Center Module. The employee will log in and be directed to the Agent Dashboard (see call center guide)
d. Evaluator - this role will have the ability to grade calls and make changes to the gradesheets, but will not have access to daily operations or the advanced dashboard
5. Save
Once you have finished filling out the employee card and assigning the appropriate locations that the employee will be working at, you just click the "Save" button located below the blue "Roll Assignment" box. Your new employee has now been created!