Resetting Your Password

(A) Forgot Password? - From your CallPotential login screen, click to reset your password.

(B) Reset Password - Enter your email address in the window, then click. “Email with a password reset link will be sent if there is an associated account” will appear, indicating that an email has been sent to the address you entered.

(C) Open email - After opening the email sent by the system, click the Change password link.

(D) Update Password - Enter your New Password and Confirm New Password following the minimum password requirements. 

(E) Change Password - After meeting the minimum password requirements, this link becomes enabled. Click to apply your password changes. Passwords must contain the following:

• 1 upper-case letter

• 1 number

• At least 8 characters

(F) Return to Login - After successfully updating your password, click to return to the login page where you can enter the new password.