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Becoming an active Agent
Becoming an active Agent
Note
Italicized terms represent clickable icons on the specific screen being discussed.
Call Bar - After initially logging into CallPotential, the Call Bar may be grey indicating you still need to connect as an Agent. Your management team will let you know your connection method. Detailed instructions are listed below for the connection option you chose.
Initial Connection Status - By default, your login status will be set as Ready. If you will not be immediately ready to accept calls upon connecting, than select another option from the dropdown. Login status options are customized by your management.
Connect via Phone - Your management team will let you know if this is your connection method.
Connect via Computer - Your management team will let you know if this is your connection method.
Connect via VoIP Phone - Your management team will let you know if this is your connection method.
, multiple selections available,