This report provides a more detailed view of the Snapshot Report that gets emailed out to administrators and district managers.
Note
Italicized terms represent clickable icons on the specific screen being discussed.
Terms in blue are links to additional information about the described functionality.
Report date ranges that include current or future dates will have incomplete data due to when reports are refreshed. We strongly recommend selecting a date range that only includes past dates.
Reference Column
- (A) Location - Locations associated with your account with all the subsequent data to the right specific to that Location.
(B) Total Calls - The total number of calls, both inbound and outbound.
(C) Inbound Calls - The total amount of inbound calls.
(D) Outbound Calls - The total amount of outbound calls.
(E) Unprocessed Calls - The total number of calls that were waiting to be processed by the manager.
(F) Total Leads - The total number of Leads that were created at each facility.
(G) Active - The total number of Leads that are currently being worked on.
(H) Rented - The total number of Leads that have been rented.
(I) Lost - The total number of Leads that did not rent; thus were cancelled.
- (J) Closing % - The percentage of total Leads who have rented.
- (K) Completed Follow-ups - The total number of all follow-ups completed at each location (Manual + Auto).
(L) Manual Follow-ups - The total number of manager completed follow-ups at each location.
(M) Auto Follow-ups - The total number of automatic follow-ups that were completed.
(N) Delayed Follow-ups - The total number of delayed follow-ups.
(O) Avg Outstanding Follow-ups - Average number of follow-ups that have yet to be completed.
(P) Completed Collections - The total number of Collection actions that have been completed.
(Q) Error - The total number of Collection actions that did not go out due to an error.
(R) Avg Outstanding Collections - The average number of Collection actions that have been scheduled but not yet executed.
(S) Promise to Pay - The total number of Promise to Pay actions used by managers.
(T) Inbound Collection Calls - The total number of calls that have come through the Collections line.
Exclusions Summary
- (U) Exclusions - The total number of exclusions at a given location (Customer + Employee-created).
