How to Record an Issue for CallPotential Support
Table of Contents
1. Download Recording Software
First, in order to begin recording your screen, we will need to download some screen recorder software. In order to do this, you will want to navigate to http://www.sketchman-studio.com/download/Rylstim-Screen-Recorder.exe
2. Install the Software
Once the file is downloaded, if you are in Google Chrome, the downloaded file will automatically appear at the bottom left corner of the browser. From here, you will want to click the file to run the installation. After you click the file, follow the prompts to install the software. Once the installation is complete, you will now have a copy of the software on your computer, and can begin recording your screen.
3. Open the Program
Now that the program is on your computer, you will want to open it up so you can begin recording. In order to do this, you will want to navigate to your desktop, and double-click the icon titled "Screen Recorder" (1).
4. Run the Screen Recorder and Select the Frame Rate/Codec
After the program opens up, you will be able to begin recording your screen by clicking the "Start Record" button (1). Your screen is now being recorded! Keep in mind at this point, that the "Codec" is set to "xVid" and the "Frame rate" is set to 8. That will ensure that the correct file type is used, and that the file isn't massive when it's time to pull it from your screen.
5. Open the Console Window and Resize to your Liking
In order to ensure we capture the correct information when the issue pops up, once you are logged in to the agent interface, you will want to hit CTRL + SHIFT + J to pull up the console window. You can resize this window by hovering the mouse over the near side of the console until the mouse changes to a double-sided arrow, and click and drag the menu towards the side of your screen to make it smaller. You just want to make sure that this console window is visible, so that we can pull the recording and see the console errors that pop up!