Information about the Location Grade Summary report
Table of Contents
1. Summary
This report provides you with a list of all the employee self and peer grades that have been stated and/or completed, in the given date range. In addition to the date range, you can filter your data by Location, Employee, Grade, Confirmation Status (if completed), or Call Type! With all reports, you will be able to download the CSV transcript or email it.
2. First two columns
The first two columns will list the employee's name, and the location that they were at for this particular call.
3. Next three columns
The next three columns will let you know when the call occurred, the ID of the call (a clickable link that will take you to the grade page), and the type of call that was graded.
4. Final four columns
The final four columns will give you insight on the outcome of the call. Here are some tips on what each column means:
1. Self Grade - This column will display the grade the employee gave themselves for this call
2. Avg Peer Grade - This is the average grade the employee received on this call, graded by other employees (clicking the link will take you to the grade sheet)
3. Mgr Grade - This is the grade that the Manager has given the employee for this call
4. Override - Clicking this link will take you to the grade sheet, to change a grade