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Ability to break down the Call Center Performance Report into 15-minute increments

  • A table was added to this report that allows users to view information by 15-minute increments. The original 1-hour increment data table remains in place.

For more detailed information on this feature and to see how it looks in the system, click here.


Ability to press the "Enter/Return" key in order to select active buttons.


  • Users have the ability to press the "Enter/Return" key to confirm selections. This is in addition to users being able to click to make selections as has been the traditional method. This feature is available in the following windows;


Cancel a LeadPermanently Delete a Lead
Change a Lead StatusMark a Lead as Rented
Create a New LeadConfirm Text Permission
Save ChangesDelay a Follow-up
Unsend a MessageLeave a Conversation
Send a Lead to a NeighborChoose a Connection Method
Make a Reservation Payment
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