PURPOSE
Note
Italicized terms represent clickable icons on the specific screen being discussed.
Terms in blue are links to additional information about the described functionality.
Access
- (A) History - Click to access the Unprocessed and All list.
- (B) All - Upon clicking History, the list will default to Unprocessed. Click to view the full History list. The All list will show all historical communication, including Unprocessed items. Click here to learn how to disposition calls.
Navigating the All List
- (C) Filter by Communication Type - The list will initially default to show all communication types. Click to filter the list by communication type.
- (D) Filter by Call Types - The list will initially show all call types. Click the dropdown to select filtering options that will focus the list.
- (E) Filter by Date - The list will initially show communication from the past 7 days. Click the dropdown to select filtering options that will focus the list. You also have the ability to create a custom date range.
- (F) Filter by Location - The list will initially include historical communication from all locations you have access. Click the dropdown to select locations and filter the list.
- (G) Additional Filters - Click to further filter the list by name, email address, phone number or employee who originally created the Lead or Customer.
- (H) Apply - Click to apply your filters and update the list accordingly.
- (I) Reset - Click to remove all applied filters.
- (J) Communication type - Indicates the communication type. Types include phone, text, chat, email, or voicemail.
- (K) Communication Information - Indicates whether the communication was inbound or outbound and who interacted with the Customer.
- (L) Communication - Shows the length of the call (if appropriate) or the number of messages for email or text correspondence. Click to listen to the call or read the correspondence(s).
- (M) Location - Indicates the location the Lead is associated.
- (N) Time stamp - The date and time the communication occurred.
