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Note

Italicized terms represent clickable icons on the specific screen being discussed.

Terms in blue are links to additional information about the described functionality.

  • (A) Location - All locations listed on your account. Each row contains location-specific data.

  • (B) Inbound Calls - The total number of calls received through CallPotential.

  • (C) Inbound Lead Calls - The total number of calls dispositioned as Leads.
  • (D) Inbound Customer Calls - The total number of calls dispositioned as Customers.
  • (E) Inbound Collection Calls - The total number of calls that came into the Collection line.
  • (F) Inbound Other Calls - The total number of calls dispositioned as Other.
  • (G) Outbound Calls - The total number of outbound calls initiated through CallPotential.
  • (H) Outbound Follow-up Calls - The total number of follow up calls.

  • (I) Outbound Collection Calls - The total number of Collection calls.


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