Note
Italicized terms represent clickable icons on the specific screen being discussed.
Location - Note: Hold is only available while you are logged in as an Agent and on a call. When clicked, both sides will hear generic hold music.
- (A) Hold - Click to place a call on hold. Note: The icon will turn red when there is a call holding.
- (B) Resume Call - Click to end the hold and return to the call.
