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Note

Italicized terms represent clickable icons on the specific screen being discussed.

Terms in blue are links to additional information about the described functionality.

Reference Column

  • (A)  Location -  The location which all data columns to the right align. Note: Click the 3 rows of lines to filter this column.


Data Columns

  • (B) SMS - The total number of texts sent out to delinquent tenants.

  • (C) Email - The total number of emails sent out to delinquent tenants.

  • (D) Calls Auto - The total number of automatic calls sent out to delinquent tenants.

  • (E) Calls Manual - 

  • (F) Avg Duration - 

  • (G) Avg Duration- The average duration of live calls.

  • (H) Avg Outstanding - The average number of Collection events that have yet to be completed by the location for the given date range.

Data Columns

  • (I) Error - The total number of collection events that did not go out due to an error. Click the number in the column to access further details.

  • (J) Completed - The total number of collection events that were completed

  • (K) Calls-Inbound - The total number of inbound calls as a result of a collection action.

  • (L) Skipped Steps - 

  • (M) Payments - The total number of payments made through CallPotential.

  • (N) # Paid - Total dollars collection through CallPotential by location, for the given date range.

  • (O) AutoPay - The total number of Customers who enrolled in Autopay through CallPotential at the time of payment.


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